FAQ

Products and services:

1. What is Basan?

Basan is an innovative brand that produces high-quality products. Basan, founded in Frankfurt am Main.

2. What types of products does Basan offer?

Our product range includes everything from t-shirts to sweaters and tracksuits.

3. What makes Basan different from other brands?

Basan is characterized by its combination of high quality, innovative design and affordable prices. We are committed to ensuring that our products perfectly meet the needs and requirements of our customers.

Ordering and payment

1. How can I order from Basan?

You can order our products directly through our website.

2. Which payment methods are accepted?

We accept major credit cards such as Visa, MasterCard and American Express, as well as PayPal and Klarna.

Shipping and Returns

1. How long does shipping take?

Shipping within Germany usually takes 2-3 working days. International delivery times vary depending on the destination country.

2. What is your return policy?

We offer a 14-day money back guarantee on all unopened and unused items. Please contact our customer service for further information on returns.

3. Shipping option

We offer standard shipping. Shipping is free. It is shipped with DHL. International shipping is with DHL but shipping costs are included.

4.Shipping confirmation

Once your order has been shipped, you will receive a shipping confirmation via email.

5. Delivery address

Please check your shipping address before completing your order to ensure it is correct and up to date. Changes to the shipping address after shipment may result in delays.

6. Problems with delivery

If you have any problems with your delivery or do not receive your order within the stated delivery time, please contact our customer service so that we can assist you.

Contact and Support

1. How can I contact customer service?

You can contact us by email at info@basanstreetwear.de or use the contact form on our website. You can reach us by phone at: +4915224346412.

2. Does Basan offer technical support?

Yes, we offer technical support for all our products. Please feel free to contact us if you have any questions or problems.

Data protection and security

1. How does Basan protect my personal data?

We take the protection of your personal data seriously and use industry standard security measures to ensure that your information is safe and secure.

2. What is Basan’s privacy policy?

Our privacy policy can be found on our website. We strictly adhere to all applicable data protection laws and regulations.